LoginCustomized support services for ONESOURCE Tax Provision (formerly TaxStream) are offered to meet all of your individual needs. From the day you become a customer, we aim to provide you with the highest level of satisfaction possible.
You can contact our functionality support staff at provisionsupport@thomsonreuters.com or 877-829-5969 x2.
To upgrade to the latest version of the software, please contact provisiontechsupport@thomsonreuters.com.
Support Structured for You
ONESOURCE Tax Provision support is available in three tiers to provide the level of care you' re looking for.
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Tier One |
Tier Two |
Tier Three |
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| Functionality Hotline |
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| Free Webcasts |
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| Web Support |
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| Assigned Support Representative |
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| Assigned Client Manager |
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| Custom Service Level Agreement |
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Consistent Follow-Up
Even if you don' t choose to use our support services, we'll check in with you regularly to see how satisfied you are with ONESOURCE Tax Provision. Customer suggestions are the primary method we use to further develop our products and services.
Highlights
- Webcasts on timely subjects.
- 24/7 support hotline and web support.
- Option to have a project manager assigned to your account.
- Regional Labs (formerly FAS Lab) sessions with live hands-on training.
- Annual national users' conference with live training.
- Best practices developed by over 300 successful implementations.
- Newsletters sent via e-mail to keep you up to date on ONESOURCE Tax Provision happenings.
