As Thomson Reuters becomes an even more customer-centric organization, collecting feedback from our customers is a clear imperative. But what are we actually doing to ensure that our customers' voices are heard?
HERE'S HOW WE'RE LISTENING
We want you to know "We're listening" ... literally. The "We're Listening" campaign started with Thomson Reuters professionals setting up a "listening booth" at client conferences, giving attendees multiple ways to provide live feedback including a Twitter feed, chats with executives, surveys and even old-fashioned paper-and-pen comments. This feedback is ultimately shared with leaders and staff who create, support, and sell our products.
Participate in the We're Listening campaign in several ways:
- Post it. – Add feedback to the suggestion box on the ONESOURCE platform
- Say it. – Join us on Facebook and Twitter to provide your comments.
- Send it. – Send your feedback to We're Listening
Watch the series of videos from Irish McIntyre, VP Product Management, about how Thomson Reuters is listening to customers' concerns and applying some of their feedback across all ONESOURCE products.